At Ponderoast, our goal is to provide our guests with excellence, quality, service, and value.

We want you to be exceptionally happy with your purchase! If you have any issues with your coffee, or if there are errors in your order, please contact us at support@ponderoast.com within 2 days of receiving your order. We unfortunately cannot accept returns on coffee because it is a perishable item (gotta follow the health code!). However, we will happily chat about how we'll remedy any processing or order errors. We will do our best to ensure that you are satisfied.

We are absolutely able to replace any items that happen to be damaged in transit. We simply ask for a photo of the damage to pass along to our shipping department. If the shipping packaging was damaged, a photo of that can help us get the essential information to our shipping carrier. Please send support@ponderoast.com the original order number and the best address for any replacement requests.